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You need errands with references to writing to unlock this quest

This sidequest starts from Swift Solutions, but it’s a bit different from the others. You will get a bunch of errands from the Taskmaster, but to begin this quest, you will need some specific ones. Anything to do with writing will be the ticket here and you’ll know, as they typcially only involve handing over a single item of some kind, like a Grandad’s Chair, Spectral Silk, Frostyfluff Cotton, etc. Once you’ve done three or so of these, speak to the Taskmaster and he will tell you about meeting someone in Ding Dong Dell. You will find Furnest right next to the Cat’s Cradle trip door, so speak with him to finish the quest.