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Genshin Impact

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Act I: Charles' Troubles

Matt Chard
Adventure EXP Mora Other Rewards
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Has Charles managed to get hold of the tax forms he needs?


  1. Find Charles and ask about his commission
  2. Talk to Ernest
  3. Escort the transport balloon
  4. Talk again with Ernest to complete the commission

Find Charles and ask about his commission

Charles can be found outside the Angel’s Share Tavern which is at the northeast of the city, as you approach him, you’ll receive a cut scene. He’ll tell you about an important delivery, which is behind schedule, and asks if you help him fix the problem.

Talk to Ernest

Teleport to the Statue of the Seven near Dawn Winery and head northwest, drop down into the canyon, where you’re see Ernest, the man in charge of the delivery, speak to him to get a short scene.

Escort the transport balloon

After the scene, the Transport Balloon will start moving slowly to the east, your goal here is to transport the balloon to the end of the road with the transport still intact, defeat the incoming Hilichurls and at certain points, the balloon will stop due to the obstructions in the middle of the path, break these and the balloon will continue forth.

Just before the next obstruction, a group of Hilichurls which includes a Hydro Samachurl will be waiting for you, take out the Samachurl first as it can heal its allies, break the second obstruction and follow the balloon.

(1 of 2) Climb up the bank and take the Hilichurl Shooters down before they become a problem

Climb up the bank and take the Hilichurl Shooters down before they become a problem (left), Pyro is a good way to take down the obstructions as it will do damage over time. (right)

The final stretch will have explosive barrels along the path, take these out from range otherwise they will do some damage to the transport, there is also some Hilichurl Shooters up on the bank to the southeast, climb up and take them out, then get ready for a fight with a Blazing Axe Mitachurl, this will charge straight at the transport so you’ll want to take it down quick, use a combination of Pyro and Electro for damage or Hydro and Cryo for saftey and defeat it. There will also be a Dendro Samachurl amongst the mayhem, Pyro will make quick work of it as you’ll set the Burning status on it which will cause Pyro damage over time.

Talk again with Ernest to complete the commission.

Once you get through that, the transport balloon will come to a stop and Ernest will walk towards it, talk to him to finish the quest.

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Guide Information
  • Publisher
  • Platforms,
    Android, iOS, PC, PS4, PS5, Switch
  • Genre
    Action RPG, Adventure
  • Guide Release
    31 October 2020
  • Last Updated
    31 July 2023
    Version History
  • Guide Author

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This guide for Genshin Impact includes the following:

  • Based on version 3.0.
  • An interactive Map of Teyvat showing the location of all; Anemoculus, Geoculus, Statues of the Seven, World Quests, Shrines, Plants, Monsters, Enemies, Chests and Minerals.
  • Knowledge on all of the current known regions of Teyvat.
  • Detailed Character pages of all playable characters showing talent trees, skill builds and Ascension tables.
  • Character Tier Lists.
  • Combat Information and Elemental Effects & Combinations.
  • Weapons - Showing the current best and highest rated weapons in the game.
  • All Archon Quests including the new Sumeru Archon Quests.
  • All World Quests that are unlocked by speaking to NPCs through Teyvat. They give insight into the various locations and stories of the world.
  • All Story Quests consisting of chapters related to the background and personalities of each playable character.
  • All Domains laid bare with expert strategies including the new Sumeru Domains.
  • How to conquer the Spiral Abyss.
  • All Weekly Bosses covered with expert strategies.
  • How to get all the optimal outcomes on Hangout Events
  • Housing guide using the Serenitea Pot including a full blueprint and furnishings list.
  • All details on Gardening and Fishing.
  • Bonus Content, including Interviews from voice actors.

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